Refund policy

At "My Store," we believe in providing our customers with the highest quality skincare products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

Eligibility for Refunds

If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:

  • The product must be returned within 30 days of purchase.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as an order number or receipt.

Refund Process

If you meet the eligibility criteria, please follow these steps to initiate a refund:

  1. Contact our customer support team at within 30 days of receiving your product.
  2. Provide your order number and a brief explanation of why you are requesting a refund.
  3. Our customer support team will review your request and provide further instructions.
  4. If your refund request is approved, you will receive a refund to your original method of payment within 5-7 business days.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable:

  • Gift cards
  • Downloadable products
  • Personalized or customized items

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


We currently do not offer exchanges. If you would like to exchange a product, please follow the refund process and place a new order for the desired item.

Contact Us

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at We are here to assist you and ensure your satisfaction.


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